Peace of Mind

Peace of Mind

Custom Travel are ABTA and ATOL bonded for your financial security.  We are on the end of the phone should you require our assistance while abroad.

We are a Member of ABTA www.abta.com  which means you have the benefit of ABTA’s assistance and Code of Conduct. All the package and Flight-Plus holidays we sell are covered by a scheme protecting your money if the supplier fails. Other services such as hotels or flights on their own may not be protected and you should ask us what protection is available.


The Custom Travel ABTA number is P7230

We also offer ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to ABTA’s simple procedure and to find further information on the code and ABTA’s assistance in resolving disputes. You can also access the European Commission online dispute resolution (ODR) platform at ec.europa.eu/consumers/odr   This ODR platform is a means of registering your complaint; it will not determine how your complaint should be resolved.

Book with Confidence.

Accredited Body Member Custom Travel as notified to the CAA is an Accredited Body member of Barrhead Travel Service Ltd and the Accredited Body's ATOL number 5346

All flights and flight-inclusive holidays are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/atolcertificate

We want our customers to be prepared for safe and healthy travels, so it is essential you research your chosen destination before you book. Check out the governments useful Travel Aware website where they have advice for visiting foreign countries along with local laws and safety, advice on travel insurance, passports and more travelaware.campaign.gov.uk

Keep informed of current travel health news by visiting fitfortravel.nhs.uk

DO keep up to date as advice can change

Custom Travel Limited
01793 828002 | enquiries@customtravel.biz | 268 Ermin Street, Swindon, Wiltshire SN3 4LW

Custom Travel is a trading division of Barrhead Travel Services Ltd Registered Address: 190-194 Main Street, Barrhead, Glasgow, G78 1SL Country Of Registration: Great Britain
Registered Company Number: 57208 | VAT No: 264 9079 28

Accredited Body Member Custom Travel trading division as notified to the CAA is an Accredited Body member of Barrhead Travel Service Ltd and the Accredited Body's ATOL number 5346. ABTA P7230

Privacy Policy