Our Story

Our Story

Claire and Kristina are the heart of Custom Travel, and have a wealth of knowledge and experience to create your perfect trip.

Over many years working in travel, we have seen a huge change in the industry, not least with the internet which can be a fantastic research tool, but also a web of confusion and contradiction. We understand some people love being their own travel agent booking themselves online, but Custom Travel knows a website is only going to offer what it is programmed to, and we believe there is a lot more available, from small boutique operators to exciting adventures of discovery, many are unlikely to be offered on a biased website.

Many people lead extremely busy lives, and do not have time for hours of online holiday searching. If this sounds familiar, contact Custom Travel with your requirements and let us do the work for you.

Do you already know where you want to go, and have a trip in mind, but you simply want someone to look after the arrangements, from doing the booking and dealing with all correspondence, to printing your tickets - that's right, good old fashioned service in a world of increasing, impersonal technology. Let us do your booking, and we will take care of the details.

We take pride getting to know our customers, and we are lucky enough to have a high repeat customer base across the country. When you contact us for your next booking, we already know the little, but important things you look for in your holiday. We know your holiday is as important and individual as you are; let us help you create it.

Get to know our team:

Hi, Claire ...

How long have you worked in travel?
27 years (I'm not as old as K - hehe!)

Where are your top three favourite places to date?
Winter skiing in Colorado, The Maldives for pure luxury and Greece for a week away in the summer.

What's your favourite way to travel?
Business Class, I love comparing all the airlines.

What are your favourite holidays to book?
Anything and everything

What's your favourite tipple?
Coffee & white wine (not necessarily in that order)

What's your favourite film?
That has got to be Grease.

What has been your worst experience?
This was many years ago, but I got to the airport without the correct visa, though this helped with my attention to detail now.

What's your favourite saying?
Is it wine o'clock yet?

Hello, Kristina ...

How long have you worked in travel?
Over 30 years (am I that old?)

Where are your top three favourite places to date?
That's not fair, they are all so different, South Africa, Andalucia, and The Al Maha (a unique resort set in the Dubai desert)

What's your favourite way to travel?
On safari - I love the excitement, it is just simply amazing, but also very difficult to describe to anyone that has not experienced it (so if you ever get the chance, do go!)

What are your favourite holidays to book?
All of them, though I love fly drive itineraries, and things to get my teeth into!

What's your favourite tipple?
Tea (and the occasional glass of vino blanco)

What's your favourite film?
Lord of the Rings, Fellowship of the Ring, one day I hope to visit New Zealand (and Middle Earth)

What has been your worst experience?
Skiing - my first and only time. Skiing mentally scarred me for life! Though I must add, I am very happy booking and arranging ski trips for others.

What's your favourite saying?
Take only pictures, leave nothing but footprints.

Custom Travel Limited
01793 828002 | enquiries@customtravel.biz | 268 Ermin Street, Swindon, Wiltshire SN3 4LW

Custom Travel Ltd Registered Address: Suite 7 Old Anglo House, Mitton Street, Stourport On Severn, Worcestershire, United Kingdom, DY13 9AQ
Registration: Great Britain. Registered Company Number: 10888870 | VAT No: 389 1236 68

Custom Travel are members of Protected Trust Services offering financial protection for holiday bookings.  PTS offers all member companies a trust account and insurance model which ensures all consumer money is fully protected. PTS members are fully package travel regulation compliant. All consumers can check the PTS membership of a company prior to booking. Simply contact PTS directly for peace of mind. If a consumer has any concerns about the allocation of their monies and the holiday supplied by a PTS member they can contact PTS directly. PTS is FCA registered to ensure trust and confidence when booking with any PTS member. Any funds relating to holiday bookings made from 1st October 2021 are fully protected and held in a trust account by Protected Trust Services Ltd. Any existing bookings made prior to 1st October 21 are not subject to Protected Trust Services Ltd arrangements.

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