Privacy Policy

Privacy Policy

Custom Travel respects the privacy of all customers, old and new. Our privacy policy shown below offers you peace of mind and confidence in the data we collect, what, how and why.

We have a legal duty to protect any personal data we collect and to ensure proper secure measures are in place to keep personal data safe.

If you have any questions regarding our privacy policy or how we use your personal data, please contact us by email at: enquiries@customtravel.biz or by letter to Custom Travel, 268 Ermin Street, Swindon, Wilts SN3 4LW

What personal information do we collect ?

Custom Travel will collect a combination of data, including your name, email, postal address and contact number together with any special needs and/or medical information deemed essential for your travel arrangements. We also collect the aforementioned for any persons you represent on your booking ie persons travelling with you. At the time of making a booking or paying a travel balance, if you choose to pay by credit/debit card we will need to take your payment card details.

Any of the personal data we collect from you is necessary for the purposes of delivering travel agent services, or for taking steps to enter into a contract with you. To be able to deliver our services, your personal data is used in the following ways:

  • confirming your booking
  • sending you a booking confirmation
  • assessing your needs to determine suitable products of services
  • sending you requested product or service information
  • administering your travel account
  • to notify you of any changes to your booking or our services
  • to allow us to consider your comments, questions and suggestions and respond, if necessary; to enable or facilitate the exercise of our rights under our website terms and conditions and booking terms and conditions.

We may also be required to process your personal data to comply with our legal obligations under ABTA membership / ATOL membership.

Failure to provide your personal data when making a booking will result in us not be able to process your booking or enter into a contract.

Do we disclose any information to outside parties?

Acting as a travel and tour agent, we will pass your personal data onto any third party tour operator / travel company as necessary to complete your booking and provide the services requested.

Your personal data may be accessed by, or given to our staff, contractors and agents who assist us or act on our behalf to conduct our business as a travel agent, including delivering services to you.

Your personal data is held on our computer records and paper records in the [UK / EU].

As a member of The Barrhead Travel Group your data is stored and disclosed on the BTS computer systems. Should our agreement with Barrhead Travel terminate, your personal data will be retained by or transferred to BTS depending upon the circumstances.

Please see the following link for the up to date Barrhead Travel Group Privacy Policy as your details for quotes and bookings are stored in their computer systems www.barrheadtravel.co.uk/privacy-policy

Your personal data may be transferred outside of the EU for the purpose of providing you with the travel products you are booking, depending on the supplier whom you are booking with.

We will not pass on your details to other companies for marketing purposes.

We won't disclose credit/debit card numbers unless we believe in good faith that the law requires it, or you have requested and we have written consent from you asking us to do so on your behalf to secure a reservation that can not be paid via ourselves.

How do we protect your information?

We follow generally accepted industry standards to protect your personal data, both during transmission and once we receive it, against unauthorised or unlawful processing and accidental loss, destruction or damage. Unfortunately, the transmission of information via the internet is not completely secure. Although we take reasonable endeavours to protect your personal data, we cannot guarantee the security of your personal data transmitted through our website.

How long do we keep your information?

We will retain your information for as long as your account is active or as needed , to provide you with the services you have booked. If you wish to cancel your account or request that we no longer use your information to provide you with our services, contact us at enquiries@customtravel.biz.

We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Third party links

Our website may feature links to other This privacy policy applies only to Custom Travel. Other websites have their own privacy policies and when clicking through to another website we strongly recommend reading its privacy policy, especially as the way in which personal data may be collected from you may vary. Please note that links to these external websites are not covered by our ABTA membership, ATOL membership or any of our other memberships / associations we belong to. Any views or opinions along with special offers and promotions on external websites may not represent the product/opinion Custom Travel.

Your rights

You have the following rights under the data protection legislation in relation to your personal data held by us:

  • the right to request access to your personal data held by us
  • where any of the personal data we hold about you is inaccurate or incomplete, the right to request that such personal data is rectified
  • the right to request that we erase your personal data (subject to conditions); and
  • the right to restrict and / or object to the processing your personal data by us in certain circumstances.

If you wish to exercise any of the above rights, please contact us at enquiries@customtravel.biz providing details of your request.

If you are dissatisfied with our data processing activities, you have the right to complain to the Information Commissioner's Office at www.ico.org.uk.